8 days have gone by, I have no idea where the items that they actually shipped are because UPS says the gave them to USPS, USPS says they haven't received them. … This is essential to appearing intelligent and garnering respect when you do send an email. If there ever was a problem, it was swiftly and easily rectified. They were there for me since I started playing guitar and I've bought from them whenever I could over the years. I've been buying here for years, Great CS and great value. Email to a Friend; Report Inappropriate Content Aug-21-2020 06:21 AM Aug-21-2020 06:21 AM. I have never had a bad buy. VIP customer service 6. Priority access to sales and events (can you say Musician’s Friend coupon?!) If y'all read this I hope and someone calls me thanks have a nice thank you. I'll never use them again. I spent over 1200$ on an order for my sons birthday. came with a pickup that doesnt work so great, ok stuff happens, i order a strap, never shows, up, they take forever to reply to me, then when i ask a refund they never reply for weeks. Log in now and set up alerts to stay on top of your account and to track your daily spending. I can't understand all the lousy reviews because they've always been a positive experience for me. Imagine my shock and disappointment when we received a so-called "open box" used guitar that I did not order, and also was damaged- very noticeably!! Everything for your home — from floors to décor. If you have any questions or concerns, please do not hesitate to contact us. After snagging a Marshall stack, I even had to just pick up a new guitar with it. They've got free shipping, free tech support, easy payment plans, and the most knowledgable sales staff in the industry. Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. Every Ahead product I ever purchased came with tags for warranty and product info. Not anymore. For some reason, we all have things we think we should say because they’ve been said so many times to us before, but at some point, they become trite. Placed order two weeks ago. I am getting several phone calls a week now asking if I need any new gear. I've been dealing with Musicians Friend for a while now. Buy from your local shop instead. Just got off the phone with customer service and they told me the label had just been created. The guitar I'm buying is used and the item description states it was gently used and gives a picture showing light buckle wear on the back. They let your customers know you care about their experience with your company and that you will respond to their concerns. Sign up here. Birthday perks—you’ll get something awesome to celebrate your special day So what are you waiting for? With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. When I called to ask what was going on the customer service tried to extort more money out me saying I had to pay another $220.00 on top of the full price I already paid or else they wouldn't send me anything. I placed an order and paid in full. MF sent me a throne with no tags and a photocopied instruction sheet. Site is a mess - you NEVER know if items are ACTUALLY IN STOCK or not. I have called customer service twice and asked to be removed from their calling list, but I received another today, Sunday, at 8am. The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. I called customer service and got an RA# and returned the pedal on the same day I received it. On one item, they overcharged me by 100$. As of this writing, I still have not received my order. I've been loyal to this company for over 15 years. Because Musicians Friend Coupon 20 Off has always focused on credit growth and popularity issues, Musicians Friend Coupon 20 Off often launch coupons for existing users. Canadian musicians go elsewhere! Email is still one of the major customer service channels. Complete scammers. I figured that was just an isolated incident until I ordered an Ahead Spinal G drum throne. Your sense of customer service puts others..(deleted)…to shame. I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. Ordered an instrument, it arrived with grubby fingerprints all over it, no power supply and the accessories weren't in the original packaging. I ordered a brand new PDP snare drum and they shipped me a returned drum with a damaged lug. Accessories shipped the next day except for the JHS pedal I ordered. I figured I'd just have to ride it out now, and I'm so glad I did. Customer service response templates are often used to save time and achieve standardization. Avoid at all costs. I have ordered successfully from Musicians Friend for a few years now. To help, here are 13 customizable templates. Once they went to Bain Capital - they became GARBAGE. So I get a little panic in my stomach. Beware of their "bait and switch" Stupid Deal of the Day. Notify your customers when they are placing an order they you guys are out of stock or that the order is a backup order. They said that they first ship by UPS and then USPS takes over. Musician's Friend ranks 25th among Instrument sites. Box 7479 Westlake Village CA 91359 Telephone Number: (800) 449-9128 Here's how it happened... 15 years ago I started ordering from MF and never had an issue. The customer service phrases you’ll want to avoid usually involve fall into one of three categories: They’re cliché. When I called MF, the rep was very evasive. Contact Musicians Friend customer service. - Read reviews for some of our best stores. Sterling realized there was a need for a contact service, so he opened an office upstairs in the Whisky a GoGo. So to solve this I contact their customer service via chat and the 'expert' lady disconnects after a few questions because she didn't want to answer them. I told them they have a rotten system and they will not be getting my business again. This online store sucks. I don't knkw what happened but they are trash now. A large portion of your customers will use it to get in touch with you. Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) thats why i spend my money elsewhere, horrible company. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems. Musicians Friend spam phone calls. How is their shipping and customer service? What are the opening times for Musicians Friend? STAY AWAY. I was very disheartened, for many reasons. How does that happen. Definitely not a friend to this musician. I wouldn't normally ask for a freebie but after two months of this nonsense and zero customer service I'm ready to stop doing business with Musicians Friend altogether and put my experience on social media and several review platforms. Be Aware, there website is definitely unreliably & off the rails when it comes to updating what's in stock or not.. Have not received item ordered. 4. and with the shipping it says 3-5 days. I'm about to make an expensive purchase from Musicians Friend and before I do, I'd like to hear about your experience with this company. Guitar Center didn't have the guitar i wanted, so i found it at MF. Horror stories of packages coming beaten up and recycling restock items, customer service being terrible... etc.. etc.. Customer service was painfully slow. Of course their customer support on the phone were very nice, informative, and answered all my questions all the way up to my purchase. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Musician's Friend Customer Service. I had to call my credit card company and dispute the charge. Get help and support for all things Synchrony. I ask about the guitar, and the same thing has happened, only it's just saying "backorder". Musicians Friend Customer Service Contact Info. My friend and I visited your store recently to look for a tube amp repair, to browse for cymbals, and possibly new guitar amps. I ordered right then. I have an email receipt showing payment and screen shot of my bank account showing they took my money. Sure, I could return it and wait for another one to be shipped. When I bought them it said all items were "IN STOCK". Our thoughts are with those affected by natural disasters. The pedal was delivered to Musician's Friend 8-3-20 and as of 8-11-20 I have not received a refund. Alternative options: Offer live chat (if possible) as a perceived “faster” option to a solution. From this page you can easily access all the possible contact information options for Musicians Friend as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Zero communication, extremely poor customer service and unbelievably long shipping times. We are here to support our customers in their time of need. I sent complain in and still have not heard anything back from after the person holler at me about a snare drum. I may just order from another Vendor for the rest of the items i require. other places offer free 2 day shipping fed ex to your door, they respond to emails and phone calls. Essentially they took my money and never produced the product I ordered. Sweetwater is one of the largest pro audio dealers in the world, offering a huge selection of music instruments and audio gear. Sweetwater was sold out of the Taylor I wanted, so I got on MF m's app and it said in stock!! Musician's Friend is no friend at … I've looked all over on this website and can't find any! I won't go into the abstract/ethical reasons here, but I just didn't receive the usual level of competent service that I get from Musicians Friend. ... Alerts are one-way communications via email or text message about your account. Musicians Friend used to be one of the… Musicians Friend used to be one of the places to go for New Music gear. Email:customerserviceTian@outlook.com I ordered a lot of drum gear from MF in the past, no problems. How do I return something to Musicians Friend? I would like to commend your staff and employees for their wonderful customer service. You can call Musicians Friend at (800) 449-9128 toll free number, write an email, fill out a contact form on their website musiciansfriend.com, or write a letter to Musician's Friend, Inc, PO Box 7479, Westlake Village, California, 91359, United States. Our reviews are aggregated from multiple sources to give you the best overview about musiciansfriend.com. Smart features and free tools to help you get the most from your Synchrony credit card. And the drum would have been fixed. I ask if there's anything they can do, and they say they can offer a 7% discount on a new guitar... that's not good service. Initial Musician's Friend complaints should be directed to their team directly. Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. My receipt was emailed and shows price of item at 205$. But I'm done with them. Waited 5 weeks from them to THEN CANCEL MY ORDER ... turned out they NEVER had the items in stock. Please people, go shop else where because this e-commerce store sure as heck aint it. Securely manage and pay your account. Musicians friend is truly a musicians best friend when it comes to finding gear. See how a big purchase can fit your budget with manageable monthly payments. Didn't offer to see if the drum can fix all it needed was a small part. If you need assistance, please contact us. Members-only sales like a Musician’s Friend discount code or other deals 5. After 2 bad experiences in the last 2 years, I will never order from them again. I recently ordered a Maschine MK3 on July 1st, Item was listed as IN-Stock and Available to ship on there website, so i decided to purchase, since i recently purchased & received a Focusrite Audio Interface without any issues prior.. Over a million locations. Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. Most recently, they cancelled my order aftet two months of waiting for an item on backorder. Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. A free inside look at company reviews and salaries posted anonymously by employees. Alerts are one-way communications via email or text message about your account. Musicians Friend is rated 2.0 based on He set there and arguing with me. Guess I won't be seeing it for another week. You guys suck ass! It's such a shame because I grew up ordering from this company with many great experiences but ever since being bought out by Guitar Center, it's absolutely horrid. Off after 5 calls and 3 emails in 48 hours guitar i,... 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